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Frequently Asked Questions (FAQs)
 Thank you for visiting PartyLights.com! You can't party without us!
Following are some of the most commonly asked questions about PartyLights.com and the products we offer. If you don't find the answer to your questions, e-mail us at customerservice@partylights.com.
Product Information
Are your lights for indoor and outdoor use?
Do your lights plug end-to-end?
How long are your lights?
What color are the light strands?
Do you sell the covers by themselves?
Do you sell replacement light strands?
Do you sell replacement bulbs?
What are C7 lights?
I want to mix/alternate your Bumble Bee lights with the Butterflies. Are all the light covers interchangeable?
How many lights will I need to decorate my Christmas tree?
What is the difference between the different base sizes on light bulbs?
How long do your bulbs last?
Purchasing/Ordering Information
Do you sell wholesale?
Can I place my order over the phone, by fax or by mail?
Do you accept checks?
How do I know if a particular item is on back order?
If I wish to mail in my order, how do I know if the item will still be in stock once you receive my payment?
Can I return the lights if they are not what I expected?
What if I want to send lights as a gift?
Do you offer gift certificates?
Shipping Information
Do you ship internationally?
Once I place my order, when can I expect to receive it?
If some of my items are “Back Order” or “Special Order” status and some are in stock, when will I receive my order?
Miscellaneous
How will you use my personal information (address, email, etc)?
During checkout, I was asked if I wish to receive future newsletters and emails. How often will I receive these emails?
Do you have a catalog that you can send me?
Do you gift wrap?
PRODUCT INFORMATION
Are your lights for indoor and outdoor use?
Yes and no. The majority of our products are for both indoor and outdoor use. However, some are for indoor and only temporary outdoor use. Please refer to each individual product page for specifications. Indoor/outdoor means you can hang them anywhere you want to (except maybe right next to an open flame). Indoor/temporary outdoor means you can hang them inside your home, within a covered porch or temporarily outside. This means they will not hold up against the weather (long term use) and should be taken down shortly after the event.
Do your lights plug end-to-end?
Most of our lights plug end-to-end, however a few items are single-end connections. Please refer to the individual product pages to identify the type of plug.
How long are your lights?
Most light strands are between 12 and 17 feet. Covers/lights usually are 10" to 12" apart. The rest of the cord consists of lead. The average lead is about 3 feet long. However, the items in the Paper Shop, the lead runs about 7 feet long. To get the exact length from light to light, subtract the lead distance from the total footage (listed on each individual product page). For exact measurements on an individual product, email us at customerservice@partylights.com.
What color are the light strands?
Our light strands vary between clear, white and green. Please refer to each individual product page for the strand color.
Do you sell the covers by themselves?
All our lights are pre-packaged. We do not sell covers separately. However, once and awhile we will sell spare covers in our Bargin Center.
Do you sell replacement light strands?
We do sell a 10 minilight strand. Many customers purchase this strand to replace a cord they have previously used with decorative covers. Every manufacturer makes their own light strand therefore we cannot guarantee that your covers will fit the 10 minilight strand; however, most people have been able to make it work with their covers. We also sell C9 light strands individually under the Strings & Bulbs section.
Do you sell replacement bulbs?
We sell replacement bulbs for our C7 Strings & Bulbs and bulbs are sold separately in our C9 and Commercial Strings & Bulbs sections. C7 products in our Novelty Shop use a standard C7 bulb. Nearly all of our other lights in the Novelty, Paper and Upscale Shops come with at least two extra light bulbs and one extra fuse. If you have used up the replacements, details on replacements should be included with the instructions. Unfortunately, our vendors do not offer replacement bulbs for these lights.
What are C7 lights?
C7 lights are larger than the small twinkle-style Christmas lights. They screw into a socket and can be replaced with a standard C7 bulb.
I want to mix/alternate your Bumble Bee lights with the Butterflies. Are all the light covers interchangeable?
Yes and no. There are many strands that allow you to use the light covers on other strands.
How many lights will I need to decorate my Christmas tree?
If you are looking to decorate your tree with our Minilights or C9 Strings & Bulbs, you can use the following guidelines:
| For Minilights: |
| Tree height |
Number of minilights |
| 4 ft. |
200 lights |
| 5 ft. |
250 lights |
| 6 ft. |
300 lights |
| 7 ft. |
400 lights plus 100 lights for each foot above 7 ft. |
| For C9 Stringers & Bulbs: |
For a minimally lit tree, use the following number of lights:
multiply height (ft.) x width (ft.) x 1.5 |
For a well-lit tree, use the following number of lights:
multiply height (ft.) x width (ft.) x 3 |
What is the difference between different base sizes on light bulbs?
The three most commonly used light bulb bases in holiday lighting are the following: candelabra base, intermediate base, and medium base. Candelabra bases are the smallest and medium bases are the largest. A C7 bulb has a candelabra base and a C9 bulb has an intermediate base. For each type of base, there is a corresponding socket size. For example, a light bulb with a candelabra base will fit only a candelabra socket. Therefore, when purchasing light strings, be sure to purchase bulbs with compatible bases. If you purchase light strings with Intermediate sockets, be sure that the light bulbs you purchase also have a Intermediate base.
How long do your bulbs last?
Our light bulbs have the life expectancy listed on each page. However, bulbs last different times outside based on varying degrees of elements to sun, weather, etc. Colored bulbs will fade over time depending on amount of use and the elements they are exposed too.
PURCHASING/ORDERING INFORMATION
Do you sell wholesale?
No, we are a retail site only.
Can I place my order over the phone, by fax or by mail?
Absolutely! You can place your order over the phone by calling us at 866.758.5836. If you wish to place by fax or by mail, there is an option during check out to print your order. Just fill in the appropriate credit card information and fax to 713.861.3402 or mail your order form (will take personal checks) to: PartyLights.com, 6955 Portwest Dr., Ste. 120, Houston, TX 77024. You can also fill out the form on our Order Form page.
Do you accept checks?
Yes! Just include your check with your mail-in order. For orders paid for with a check, we will hold shipment of your order for 10 days to guarantee your check has cleared.
How do I know if a particular item is on back order?
Our shopping cart is equipped with an inventory control system. If you add an item to your cart and we do not have enough in our inventory to fulfill the quantity, you will be alerted to the back order status. At that time, you can decide if you still wish to purchase the item. Note: In the rare cases that we are out and you weren’t alerted, we will notify you via email right away!
If I wish to mail in my order along with a personal check, how do I know if the item will still be in stock once you receive my order?
You can always email us at customerservice@partylights.com to check availability of any item. If you email to let us know you are mailing in an order, let us know which items you are purchasing and we’ll set them aside for 7 business days to allow us to receive your payment.
Can I return the lights if they are not what I expected?
Yes. We have a 30-day money back guarantee. Sorry, shipping charges are non-refundable. For complete details, please see our Return Policy.
What if I want to send lights as a gift?
Please include as much information as possible how you would like us to handle the order under "Special Instructions" upon checkout.
Do you offer gift certificates?
Yes, please refer to our section on Gift Certificates.
SHIPPING INFORMATION
Do you ship internationally?
At this time, we ship only within the United States, APO, Puerto Rico and Virgin Islands. Please note, shipments to Hawaii, Alaska, Puerto Rico, Virgin Islands, APO and PO Box addresses are an additional $5.00 and are shipped USPS Priority Mail.
Once I place my order, when can I expect to receive it?
Orders are processed and shipped by the next business day (Monday-Friday). If you place your order before 1:00 pm CST, typically it will be shipped the same day! We currently use UPS. Once we ship your package, you will receive a shipping confirmation email from UPS which includes a tracking number.
If some of my items are “Back Order” or “Special Order” status and some are not, when will I receive my order?
If any part of your order is back ordered or you have ordered a Special Order item, we will hold your entire order until all items are ready to be shipped.
MISCELLANEOUS
How will you use our personal information (address, email, etc)?
We won’t! We do not provide ANY of your information to outside sources. We will only use your information for order fulfillment. When checking out, you are asked if you wish to receive future emails from us. If you select yes, then you will receive an occasional email from us.
During checkout, I was asked if I wish to receive future newsletters and emails. How often will I receive these emails?
We will typically email four times a year. We try to send out an update with each season change. We like to notify our interested customers with all the new products that are available and new features to our website. We try to limit our emails and try not to clutter up your email box! If you change your mind, you can contact us and we will take you off our list right away.
Do you have a catalog that you can send me?
We do not print catalogs. Our product line has been increases and changes so rapidly that we have found it impossible to keep up with a printed catalog.
Do you gift wrap?
At this time we do not. However, if you would like a special message included we can include it on the sales receipt. Just write your message in the “Special Instructions” box upon checking out. Note: If an order is specified as a gift we will not include the pricing information on the sales receipt.
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